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Jobcentre Plus Offices England

England Jobcentre Plus Offices Contact Information

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Jobcentre Plus Head Office

Job Centre Plus Head Office

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Job Centre Plus Head Office

How to make a formal complaint

Stage 1

Get in touch with the person you have been dealing with. Tell them, or their manager, your complaint.

We will aim to send you a full reply within

10 working days of getting your complaint.

We hope you will be happy with that reply.

Stage 2

If you don't settle your complaint at stage 1, get in touch with the District Manager for where you live. Anyone in the Jobcentre, contact centre or benefit delivery centre can tell you who the District Manager is.

This manager will make sure your complaint is looked at again, and they will let you know what will be done. We aim to reply to complaints at this stage within 10 working days of getting them.

Stage 3

We will settle most complaints at stages 1 or 2. However, if you're still not happy with the answer you get at stage 2, you can write to our Chief Executive:

Jobcentre Plus Chief Executive

6th Floor, Caxton House

Tothill Street. London SW1H 9NA

New Benefit Claims

The new benefits claim contact numbers are available Monday till Friday, 8:00 am to 6:00 pm.

Telephone 0800 055 6688
Textphone 0800 023 4888
Welsh language 0800 012 1888

Universal Credit Helpline

Universal Credit phone numbers are available Monday till Friday, 8:00 am to 6:00 pm

Telephone 0800 328 9344
Textphone 0800 328 1344
Welsh language 0800 012 1888

Bereavement Benefits

Bereavement benefits phone numbers are available Monday through Friday, 8:00 am to 6:00 pm.

Telephone 0345 608 8601
Textphone 0345 608 8551
Welsh language 0345 608 8772

Maternity Allowance

Maternity Allowance phone numbers are available Monday through Friday, 8:00 am to 6:00 pm

Telephone 0345 608 8610
Textphone 0345 608 8553
Welsh language 0345 608 8674

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