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Do you need to make a complaint about the staff or any of the services provided Jobcentre Plus?

Find out about the Jobcentre complaints procedure, complaint telephone numbers, and further information.

If you think we’ve got something wrong, let the office you have been dealing with know as soon as possible. We’ll do our best to put things right.

You can contact us by phone, in person or in writing. When you contact us, please tell us:

  • your National Insurance number – unless you are an employer
  • your full name, address and contact numbers
  • what happened, when it happened and how it affected you
  • what you want to happen to put things right

If you’d like to make a complaint about the Department for Work and Pensions, write to:

Department for Work and Pensions
PO Box 50101
London
SW1P 2WU

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